Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. To start a return, you can contact us at essentialsbymel4@gmail.com.

You can always contact us for any return question at essentialsbymel4@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, such as food or consumable items cannot be returned if items have been tampered with.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We only replace items if they are defective or damaged. If you need to make an exchange for the same item, send us an email at essentialsbymel4@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.